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PayPal users worldwide faced significant disruptions on Thursday, with over 6,000 reports of login issues logged by midday. According to Down Detector, nearly 90% of the complaints were related to login problems, prompting widespread speculation about a potential cyberattack.
Outage Details
The problems reportedly began around 11:00 am GMT, as users across platforms like PayPal’s mobile app and website encountered error messages when attempting to log in.
One affected user shared on X (formerly Twitter):
“I can’t log in to my PayPal account right now. It keeps showing the message, ‘Please check your entries and try again.'”
Social Media Reactions
The outage caused panic among customers, with many fearing their accounts had been hacked:
- “I thought my PayPal was hacked, but turns out it’s down for everyone,” said one user.
- Another expressed frustration: “PayPal outage had me convinced my account had been hacked, and now I need some time for my adrenaline to settle down.”
Others voiced concerns about the company’s lack of communication during the incident, saying they were unable to contact customer support.
No Evidence of a Hack
Despite fears of a cyberattack, there is currently no evidence to suggest PayPal’s systems were compromised. The company has yet to issue an official statement explaining the cause of the outage.
What to Do if You’re Affected
Users experiencing issues are encouraged to monitor PayPal’s official channels for updates. For security, it is advisable to check your account activity once access is restored and update your password if you suspect unauthorized access.
The incident underscores the need for robust communication from platforms during outages to alleviate user concerns and prevent panic.
